Passenger Service Supervisor Airport

We have a fantastic opportunity to join our Passenger Service Supervisor team at Bournemouth Airport!

As a Passenger Service Supervisor you will support our customer facing teams at the airport, ensuring our customers receive a fantastic service as they travel through the airport. In this hands-on role, you will actively engage with our customers, leading by example to ensure the delivery of the highest standards of customer service. You will also work closely with our third-party partners and airside colleagues to ensure a seamless experience.

• Lead and support the day to day Passenger Service Agent team performance on each shift.
• Play an important role in ensuring the efficient running of the day to day check-in and boarding operation.
• Work closely with our third party partners to ensure we deliver a fantastic service.
• Play an important part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets.
• Be an ambassador of our safety first culture, ensuring you drive the culture through every aspect of the role.
• You will be responsible for the development and management of team Passenger Service Agents.

As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.

The successful candidate will already be demonstrating Role Model behaviours and will be an ambassador for the Jet2 brand and ethos. You will also have:

• Experience of coaching and leading teams in a fast-paced, customer facing airline operational environment.
• The ability to provide direction and guidance in challenging operational situations.
• A passion for customer service and safety.
• Previous experience of passenger service operations in the airport (check-in, boarding etc.).

• Excellent salary, with annual pay review
• Contributory pension scheme
• Discretionary profit share bonus scheme
• 34 days holiday entitlement per annum (including Bank Holidays)
• 3 x salary life assurance
• Colleague discounts on Jet2holidays and  holidays and flights
• Cycle to Work Scheme
• Access to Mental Health First Aiders
• Many retail discounts on travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.

Help us to send our all-important customers on holiday with  and Jet2holidays!!