Customer Service Advisor

• Answering inbound telephone calls from the public
• Providing clear and accurate information on local authority services
• Resolving customer enquiries at first point of contact where possible
• Managing challenging or sensitive conversations in a calm and professional manner
• Logging calls and updating records accurately on internal systems
• Working to agreed service standards and targets

Skills and Experience Required:

• Professional and confident telephone manner
• Previous experience in an inbound contact centre or customer service environment
• Experience dealing with challenging customer behaviours
• Strong communication and listening skills
• Good IT skills and ability to use multiple systems
• Ability to remain calm under pressure and work as part of a team

Role Information:

• Temporary position until May, with the possibility of extension
• Full-time: 37 hours per week
• Part-time: 20 hours per week (Working hours can be discussed to suit individual needs)