GermanEnglish Bilingual Client Service Analyst

Description

Join our Global Client Support team and be the liaison between our German clients and internal operational groups. We leverage Artificial Intelligence to expedite inquiries allowing you to focus on complex issues and deliver exceptional service. As a Client Service Analyst youll partner with CSAMs to provide a best-in-class experience ensuring client inquiries are resolved efficiently and effectively. Be part of a team that values client-centric solutions and continuous improvement.

As a Client Service Analyst in the Global Client Support team you will act as a liaison with internal operational groups to ensure smooth German client access inquiries. You will work with us to resolve transactional inquiries related to J.P. Morgans Wholesale Payments core cash products leveraging AI and client knowledge to deliver value-added solutions.

• Understand clients relationship with the bank.
• Develop maintain and broaden partnerships with internal and external clients.
• Take ownership of inquiry resolution end-to-end and elevate complaints appropriately.
• Resolve inquiries related to core cash products and track them via an Inquiry Management tool.
• Liaise with other functions to ensure timely resolution for clients.
• Deliver value-added solutions and identify service improvement opportunities.
• Coordinate with the Service Team and internal groups for additional support.
• Promote best practice sharing and support client experience improvement initiatives.
• Recognize non-standard service requests and highlight sales opportunities.
• Investigate and inform senior management of potential process improvements.
• Serve as an individual contributor in the team.

• Excellent oral and written business communication skills in German.
• Strong time management and organizational skills.
• Strong interpersonal skills and problem‑solving abilities.
• Proven ability to build relationships and influence outcomes.
• Aptitude to work in a fast‑paced environment while balancing client needs and firm interests.
• Capability to determine priorities and maintain a balanced work approach.
• Proficiency with Microsoft Office applications.

• Knowledge of J.P. Morgans Wholesale Payment core cash product offering and client portals.

IC

Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill

Full-Time

Operations

years

1