Merchant Services Account Specialist - French Bilingual

Ready to make a difference for merchants at the global leader in payment processing? Join the Merchant Services Solution Center, part of Client Onboarding & Service (COS), and help shape the future of client support. As a Merchant Services Account Specialist, you’ll provide outstanding phone-based service, resolve technical issues, and support merchant inquiries. We invest in your growth with successive skills training and opportunities for advancement.

Be part of a collaborative team where your impact matters every day.

As a Merchant Services Account Specialist in the Merchant Services Solution Center, part of Client Onboarding & Service (COS), you deliver exceptional phone support and solutions for our merchants. You help us resolve payment processing issues, troubleshoot technical challenges, and handle general inquiries, all while advancing your skills through ongoing training. Together, we create positive experiences for our clients and support each other in a dynamic, fast-paced environment.

This role offers you the opportunity to grow your expertise and make a real impact.

• Answer calls from merchants and provide first call resolution.
• Identify, analyze, and document information collection from merchants.
• Resolve issues and merchant concerns accurately and expediently while adhering to business policies and procedures.
• Ensure timely follow-up on merchant inquiries 100% of the time.
• Troubleshoot technical problems to determine the root cause and provide viable solutions.
• Analyze transactions, deposits, statements, and account information to resolve and provide solutions for merchants.
• Maintain a high level of knowledge surrounding new products, equipment, features, and services.
• Meet or exceed production goals as outlined in the metrics scorecard.
• Escalate issues that cannot be resolved within the anticipated service level or that create risk or exposure for the merchant or the bank.
• Liaise with other areas of the organization to provide timely resolution to merchant inquiries.
• Demonstrate exemplary team working skills by maintaining a professional, positive, and supportive attitude.

• Bilingual English/French.
• Excellent verbal and written communication skills combined with the ability to multitask and be self-directed.
• Flexibility and ability to work in a dynamic and fast-paced environment.
• Self-motivation and ability to work well with minimal supervision.
• Knowledge of computer software systems such as Microsoft Office, including using and creating spreadsheets.
• Willingness to work in an environment that requires 100% phone-based customer interaction.
• Willingness to work schedules during operating hours, including evenings, bank holidays, and weekends working patterns can be until 1am.
• Willingness to work in office 4 days per week.

• Customer service experience.

Join Chase Merchant Services and be part of a team that is redefining the merchant experience. Apply today and help us create unforgettable experiences for our clients!