Billing Administrator

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Com; an award‑winning, market‑leading telecoms company undergoing an exciting period of growth. We are seeking a motivated and experienced Billing Administrator to join our billing team. As a Billing Administrator, you will assist the billing team leader with setting up new customer bills, work closely with other departments and team members daily, resolve issues promptly, manage customers' expectations, and ensure excellent customer service throughout.

• Set up new customer bills.
• Input customer billing information into our bespoke CRM system.
• Handle all customer queries relating to any bills.
• Support the monthly billing process.
• Escalate any complaints in a timely and efficient manner to the Team Leader.
• General administration duties.

Should you feel that this role is your ideal next job opportunity, please get in touch with us today. Full 'Rights to Work in the UK' checks will be completed during the interview process.

• Previous experience in a customer service and administration environment.
• Experience working in a fast‑paced environment while delivering excellent customer service.
• Strong communication and influencing skills.
• Experience with in a complaints or customer retention department will be advantageous.
• Organised and proficient in both written and verbal communication.

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Com Technologies Limited has been supplying phone systems to UK businesses for 25 years. We are cutting‑edge innovators, including the globally unique handset HiHi.

• We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
• We encourage a positive, can‑do spirit balanced with operational focus and competitive drive to be the best we can be.
• Our customers and those who work with us are our priority; we recognise that to succeed, our team must feel motivated and happy.
• When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast‑paced business and contribute to its continued success.

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Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4

Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.

• Salary: £25,000 per annum.
• 24 days holiday plus bank holidays (increasing by 1 day each year).
• Refer a friend scheme.
• SIM deals for you and your family/friends.
• Monthly company targeted draw and incentivised lunches.
• Discounted gym membership.
• Employee assistance programme.
• Company pension.