Claims Handler - Conversion Team

Claims Handler - Conversion Team

Role Description

When LV=/Allianz customers are responsible for a car accident, our Claims Handlers are there to help everyone involved. You’ll be managing the claim for the innocent driver, calling them to arrange vehicle repairs and hire cars, setting up personal injury claims, and arranging property repairs too. You will deal with both inbound and outbound calls as well as responding on live chat and using digital platforms.

Working with the customer and our suppliers to reach a resolution, you’ll manage your own workload, focusing on building great rapport with our customers and delivering outstanding service.

Location

This is a hybrid role located in our Bournemouth office with expectation of attending the office a minimum of 2 days per month. Please note that you may be required to attend more often when needed.

We operate 3 week rolling rota, working 37.5 hours per week on 7.5 hour shifts around our opening hours, 8am-6:30pm Monday - Friday, 9am-1pm on Saturday and 10am–2pm on bank holidays, with only one Saturday every three weeks.

Helping you achieve a good work-life balance is important to us and you will have the flexibility to work both at home and in the office, once you are trained. For the training period you would be required to work mostly in the office, so you would need to be fully flexible for the first 6 weeks.

Salary Information

Pay:
Circa £27.5k per year.

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

• You’ll be comfortable and confident talking on the phone, adapting your communication style to build relationships and inspire trust with everyone you speak to.
• You’ll be passionate about delivering great customer service, using your negotiation and influencing skills to reach the best outcome for both the customer and the business.
• You’ll be an empathetic listener, playing a vital role in helping customers who have just had accidents to get back on the road.

This is a great opportunity to start your career at LV=/Allianz. We have a wide range of development and progression options available, and we will support and empower you to achieve your ambitions, helping you to shape your future as you play a vital role in ours.

You’ll be joining a friendly team who love to help each other out. We welcome new ideas and celebrate each other’s achievements. We’ll provide full training and a mentor to make sure you are confident in our systems and processes

Essential Skills

• No claim experience required.
• Excellent communication and organisational skills.
• Positive, self-motivated and driven.
• Ambitious personality and can-do attitude.
• Competent IT skills and able to multitask.
• Good eye for detail.

We support the government scheme “Access to Work” please feel free to ask us about the access to work scheme.

Desirable Skills

• Experience of customer service in any sector for example hospitality, retail or sales.
• Responsible Artificial Intelligence usage with experience using Generative AI tools such as onsite Webchat / Chat Bot systems is desirable but not essential""

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our…