Customer Service Specialist - FTC

About the Role

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Com, we’re proud to be an award‑winning, market‑leading telecoms provider experiencing an exciting phase of growth. As we continue to expand, we’re looking for a highly organised and experienced Customer Service Specialist who is passionate about delivering exceptional service and achieving outstanding customer satisfaction.

If you thrive on resolving complex queries, take pride in investigations, and are confident handling escalated cases end‑to‑end, this could be your ideal next step.

This is a minimum 12‑month fixed‑term contract, with the potential for extension subject to business needs.

The role is fully office‑based at our Bournemouth office, Monday to Friday.

• A competitive salary of up to £35,000 DOE.
• An exciting role for personal and professional development.
• 24 days holiday + bank holidays (Increasing by 1 day each year).
• Refer a friend scheme.
• Sim deals for you and your family/friends.
• Monthly Company Targeted Draw and Incentivised Lunches.
• Discounted Gym Membership.
• Employee Assistance Programme.
• Company pension.

• Exceptional organisational skills and a proactive, “can‑do” attitude.
• Proven experience managing complaints and escalated cases.
• End‑to‑end case management experience.
• Excellent written and verbal communication skills, with strong relationship building ability.
• Thorough attention to detail, particularly when conducting account investigations.
• Strong written English and proficiency in Microsoft Office applications.

As a Customer Service Specialist, you will take full ownership of customer resolutions, ensuring every concern is handled professionally, promptly, and in line with regulatory standards.

• Managing customer complaints and escalations with professionalism and efficiency.
• Conducting detailed investigations into customer accounts with a thorough eye for detail.
• Handling escalations involving solicitors, funders and the Ombudsman; ensuring all correspondence meets regulatory and internal guidelines.
• Managing cases end to end, including maintaining accurate customer records.
• Liaising confidently with key stakeholders and third parties, demonstrating composure and strong communication.
• Prioritising workload effectively to meet deadlines and service levels.
• Producing monthly reports and summaries for the Head of Customer Service.
• Working cross‑functionally with internal departments to fully understand and resolve each customer’s journey.

Please note, full ‘Rights to Work in the UK’ checks will be completed during the interview process.

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Com Technologies Limited has been supplying phone systems to UK businesses for over 25 years. We are cutting‑edge innovators, with the development of a globally unique handset, HiHi.

We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.

We encourage a positive, can‑do spirit balanced with operational focus and competitive drive to be the best we can be.

Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.

When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast‑paced business and contribute to its continued success.

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Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4

Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.