Glenigan - Customer Success Executive

Overview

Customer Success Manager – Glenigan

Help customers turn construction intelligence into growth

Bournemouth, Holdenhurst Road

Hybrid working: 3 days per week in office, 2 days from home

Salary:
Basic + commission, realistic OTE £52,000

Monday to Friday, 9:00am to 5:30pm

At Hubexo, we provide data, insights and software that help customers across the construction market make better decisions, work more efficiently and build more sustainably.

As a Customer Success Manager for Glenigan, you will manage a portfolio of existing customers who rely on our construction project intelligence to find opportunities, win tenders and grow their pipelines.

This is a customer success role with a clear commercial edge. You will help customers embed Glenigan into their daily routines, protect renewal value and identify opportunities for growth.

You will own a portfolio of more than 200 Glenigan subscribers, building relationships with users and decision-makers through high-volume, high-quality phone and video contact.

Most of your impact will come from helping customers understand how Glenigan supports their goals. You will run online meetings, deliver focused demos and training, monitor engagement, spot risks early and support commercial conversations around renewal, upsell and cross-sell opportunities.

Although this role sits within Customer Success, it requires strong commercial acumen. You will help customers get value from Glenigan while supporting retention, growth and long-term customer outcomes.

This is a strong step into Customer Success if you are coming from sales, account management, retention or customer support. It is also a good opportunity if you are already in Customer Success and want a busy, target-driven role with clear commercial impact.

Glenigan helps customers identify construction project opportunities, understand their market and build stronger pipelines.

Your role is to make sure customers use that insight well. By helping customers embed Glenigan into their working routines, you will support adoption, protect renewals and help identify opportunities where Glenigan can create more value.

This role matters because customer success at Hubexo is not only about service. It is about usage, value, trust, retention and growth.

• You will own and manage a portfolio of more than 200 Glenigan subscribers.
• You will build strong relationships with users and decision-makers.
• You will make regular outbound calls and run online meetings to understand customer goals, challenges and priorities.
• You will show customers how to use Glenigan to target projects, track opportunities and stay ahead of competitors.
• You will deliver focused online demos and training so users leave clear on what to do next.
• You will work at pace, managing a high volume of weekly touchpoints across calls, emails and video meetings.
• You will monitor usage, engagement and satisfaction to spot risks early and protect renewals.
• You will create simple, focused account plans with clear actions, timelines and goals for each customer.
• You will have value-led commercial conversations that uncover upsell and cross-sell opportunities.
• You will pass qualified opportunities to Account Management and support them with insight from your accounts.
• You will keep Salesforce and other systems accurate and up to date so activity, risks and opportunities are visible.
• You will represent Glenigan and Hubexo professionally in every interaction and own issues through to resolution.

• You enjoy a busy, target-driven role and get energy from seeing your results improve week by week.
• You have experience in account management, customer success, inside sales, telesales, retention, customer support or a similar customer-facing role.
• You may be stepping up from BDR, telesales or customer support into Customer Success, or you may already be in a customer success or account management role and ready for more growth.
• You are confident on the phone and on video, comfortable presenting your screen and handling questions in real time.
• You understand how SaaS or subscription businesses work, and why onboarding, engagement, usage and…