Customer Service Advisor

Customer Service Advisor

Hours:

Part-Time - Monday, Wednesday and Friday, 9:00am - 5:00pm

A local authority is seeking an experienced Customer Service Advisor to join its busy customer contact team.

This is a customer-focused role where you will be responsible for handling a high volume of telephone and email enquiries from residents and corporate building users. You will diagnose repair requests, arrange appointments, and ensure customers receive an efficient and professional service at all times.

Key Responsibilities

Handle incoming telephone calls and email enquiries from residents and stakeholders

Diagnose repair and maintenance issues and raise appropriate service requests

Schedule appointments and update customer records accurately

Provide clear and professional advice to customers

Resolve enquiries at first point of contact where possible

Escalate complex issues when required

Maintain accurate records across internal systems

Work collaboratively with colleagues to deliver excellent customer service

Requirements

Previous experience in a customer service or contact centre environment

Excellent communication and interpersonal skills

Strong telephone manner and customer-focused approach

Good IT and administration skills

Ability to work under pressure and manage a busy workload

Ability to use initiative and deal with challenging situations professionally

Strong team player with a positive and proactive attitude

This is an excellent opportunity for a confident and resilient customer service professional who enjoys helping people and thrives in a fast-paced environment.