Property Manager

Overview

Property Manager

Location – Southampton

Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 1pm

Employment Type

– Full-time, permanent

We are looking for an energetic and enthusiastic customer service specialist, who either has a background within property, or is looking to embark within the industry. Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. We are seeking people with strong communication and relationship skills and a passion for delivering high-quality customer service.

• Fully manage your own portfolio of properties across any of our 60 brands
• Build relationships with internal colleagues and a portfolio of customers
• Act as a key contact for tenants and landlords who require support during tenancy
• Provide first-class service to customers to maximise retention
• Coordinate urgent and routine repairs and maintenance
• Liaise with tradespeople/contractors and keep customers up to date
• Organise safety inspections and manage remedial works
• Liaise with landlords following regular property visits
• Assist customers with general tenancy queries
• Carry out weekly partnership calls with colleagues and welcome calls with new customers
• Ensure prompt and courteous communication with landlords, tenants, contractors, and internal partners
• Maintain personal and team deadlines, service levels, and KPIs

Experience in property or a related customer service field is preferred. Candidates should have excellent communication and relationship-building skills, a customer-focused mindset, and the ability to work in a positive, team-oriented environment. Full training is provided.

Austin Wyatt is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway.

You may be just the right candidate for this or other opportunities.

Code: CC00782