Customer Service Adviser- Adviser Services

Team - Adviser Service Life

Mario Vitality is looking for a Customer Service Adviser to join our vibrant and fast‑paced department. The role focuses on building professional relationships with business partners and brokers, managing inbound calls and email in a B2B environment, and supporting colleagues to maintain the high standard of the Vitality Experience.

Monday to Friday 8:00am – 5:30pm, 40 hours per week. Hybrid arrangement – 2 days per week in our Bournemouth office. Holiday allowance: 25 days plus bank holidays, with the option to buy or sell up to 5 days each holiday year. Bonus scheme based on target performance (details to be discussed during recruitment).

• Experience in a customer service role (preferred but not essential).
• Excellent written and verbal communication skills.
• Adaptable to change and willing to learn.
• Collaborative mindset, supporting the wider team.
• Strong prioritisation and ownership of workload.
• Customer‑focused and able to build B2B relationships.
• Computer literate.

• Bonus schemes that reward performance.
• Pension contribution up to 12% of salary; we match up to 6% of your salary.
• Vitality health insurance with a comprehensive benefits package.
• Life assurance of four times your annual salary.

These are just some of the many perks we offer! To explore our full benefits range, please visit our careers page. Fantastic benefits, exciting rewards, and great career opportunities await you.

• Help you become the healthiest you’ve ever been.
• Create an environment that embraces you as you are and supports you in being your best self.
• Provide flexibility on how, where, and when you work.
• Advance your career aligned with your strengths.
• Give you a voice to help grow the business and make Vitality a great place to be.
• Offer a space to try, fail, and learn.
• Balance challenge and support for a healthy work life.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities to make a positive societal impact.

We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.