Customer Service Advisor

Role:
Customer Service Advisor

Location:

Bournemouth

Hours:

Monday to Friday 08:30-17:00 (1hr lunch break), 1 in 6 Saturday’s 9 am – 12 pm

Salary £25,000 per annum

Probation 3 – 6 months

There is a new opportunity to join our successful client in Bournemouth as a Customer Service Advisor on a temporary to permanent basis. Starting salary is £25,000 p/a, this will increase to £26,250 p/a after successfully passing probation.

• Answer all incoming calls and deal with client queries.
• Listen to client queries, understand their needs and provide support and advice.
• Contact suppliers to provide effective correspondence on behalf of the client.
• Sort through emails.
• Maintain client records.
• Identify and engage ‘emergency suppliers’ as necessary and check their documentation for compliance.
• Assist with projects set by the management team.

• Positive and motivated.
• Attention to detail.
• Ability to problem solve.
• Team player and can work independently.

• Holiday – 23 days, increases by 1 day after each consecutive year of service, capped at 5 additional days.
• No requirement to work Bank Holidays.
• Healthcare Plan option after completing probation.
• Free access to gym.
• Chiropractor sessions after passing probation.
• Monthly incentive.