Customer Service Specialist

Job Title

Customer Service Specialist

Up to £33,000.00 per annum DoE

Bournemouth

Monday - Friday 9am - 5:30

• Proactively resolve customer complaints by collaborating with internal departments to improve the customer journey.
• Manage complaint handling with professionalism, empathy, and confidence, de‑escalating challenging situations when required.
• Take ownership of cases, prioritise workloads, and ensure complaints are resolved promptly and efficiently.
• Identify root causes of complaints and recommend improvements to enhance the customer experience and reduce complaint volumes.
• Manage escalated cases involving Finance Partners and the Ombudsman, ensuring all correspondence complies with regulatory and internal requirements.
• Build effective relationships with key stakeholders, regulatory bodies, and third parties, communicating with professionalism, credibility, and sound judgement.

• Excellent organisational skills, a proactive attitude, and the ability to use own initiative.
• Strong attention to detail and a solutions‑focused approach to problem‑solving.
• Excellent communication and relationship‑building skills.
• The ability to work independently while contributing positively to a team environment.
• Strong written English and proficiency in Microsoft Office applications.
• A balance of commercial awareness and customer focus, delivering positive outcomes for all parties.
• Experience managing complaints and escalated customer cases is preferable.

• 24 days holiday + bank holidays, with an extra day for each year of service (up to 30 days).
• Referral bonus.
• Professional development – training and support to help you grow.
• Eye care vouchers and discounted gym membership.
• Exclusive Virgin Media and O2 deals for you and your family/friends.
• Variety of incentive schemes depending on the role.

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Com Ltd