Customer Support Advisor

Location: Bournemouth

Hours: Full-time 37.5 hours per week Monday-Friday (8:30am-6:00pm, shift pattern)

Salary: £24,785 per annum + Bonus

Contract Type: Temp to Perm

We're recruiting on behalf of a growing business in the veterinary sector for a Customer Support Advisor to join their friendly team on a temp-to-perm basis.

This is a varied role combining customer service, administration and project support, making it ideal for someone who enjoys helping customers, solving problems and working in a fast-paced office environment.

What you'll be doing as Customer Support Advisor:

• Handling inbound calls and customer enquiries.
• Responding to emails and support tickets from veterinary practices and clients.
• Updating customer records and maintaining accurate data.
• Supporting onboarding for new veterinary practices.
• Assisting with Excel-based projects, pricing updates and general administration.
• Liaising with suppliers to support home delivery services.
• Identifying opportunities to promote additional services to customers.

What we're looking for in the Customer Support Advisor:

• Previous office-based customer service or administration experience.
• Excellent communication skills, both written and verbal.
• Good IT skills, including Microsoft Excel.
• Strong attention to detail and organisational skills.
• A proactive, positive approach with the ability to multitask.
• Confidence speaking with customers over the phone.

What's on offer

• Bonus scheme.
• Hybrid working after successful training and probation.
• Company pension.
• Free flu jabs.
• Sick pay.
• Free on-site parking.
• Supportive team and opportunities to develop your skills.

If you're looking for a varied customer support role with long-term potential, we'd love to hear from you.

customer support customer service account manager administration customer success