Service Desk Advisor

Service Desk Advisor

Location:

Bournemouth
Salary: £28,000 to £31,000 per annum
Job Type: Full Time | Permanent

About the Role

Team Jobs are recruiting for a Service Desk Advisor to join a well established and growing business based in Bournemouth.

This is an excellent opportunity for someone who enjoys delivering exceptional customer service in a fast paced environment. You'll be responsible for supporting customers throughout their journey, managing enquiries, coordinating appointments and working closely with internal teams to ensure a seamless customer experience.

Benefits

£28,000 to £31,000 per annum
33 days annual leave including Bank Holidays
Company pension
Company sick pay

Career development and progression opportunities
Employee referral programme
Performance related salary reviews
Company events and team socials
Free flu jabs
Eye care vouchers
Monday to Friday working
Modern office environment

The Role

As a Service Desk Advisor, you will be the main point of contact for customers, ensuring they receive a first class service from enquiry through to resolution. You'll liaise with customers, engineers and internal teams to coordinate appointments, resolve issues and keep customers informed every step of the way.

Key Responsibilities

Respond to customer enquiries via telephone and email.
Deliver a professional and friendly customer experience.
Coordinate appointments and schedule engineers where required.
Manage customer cases from enquiry through to resolution.
Keep customers updated throughout the process.
Liaise with internal departments to resolve queries efficiently.
Support customers with technical and operational enquiries.
Build strong relationships with customers and contractors.
Maintain accurate records using the company's CRM system.

About You

We're looking for someone who has:

At least two years' experience within a customer service, customer support or operations role.
Excellent communication and telephone skills.
Strong organisational skills with the ability to manage multiple priorities.
A proactive approach to problem solving.
The ability to remain calm and professional in a busy environment.
A positive, team focused attitude.
Good IT skills, including Microsoft Office, and confidence using CRM systems.

If you're looking to join a growing business where you can develop your career and make a real difference to the customer experience, we'd love to hear from you.

Apply today or contact Team Jobs for more information.

TJCOM