Customer Service Advisor

Position: CUSTOMER SERVICE ADVISOR
Customer Service Advisor

Location:

Bournemouth, Dorset

Salary: £25,000 per annum (increasing after probation)

Hours:

Monday-Friday 8:30am – 5:00pm (+ The occasional Saturday)

About the Opportunity:

Are you looking to establish a rewarding career in a professional office environment? A fantastic opportunity has arisen for an enthusiastic and motivated Customer Service Advisor to join a highly successful, growing business based in central Bournemouth.

This role is perfect for an individual who is eager to gain valuable office experience within a supportive team. The company is renowned for its vibrant, inclusive, and positive workplace culture, offering excellent training and genuine opportunities for long-term professional development.

Key Responsibilities:

As a Customer Service Advisor, you will report directly to the Customer Service Manager and act as the first point of contact for clients and suppliers. Your day-to-day duties will include:

* Handling incoming telephone enquiries, addressing customer queries efficiently, or directing calls to the correct department.

* Listening to client requirements, providing clear support and advice, and ensuring an exceptional customer experience.

* Managing the customer service inbox, responding to emails promptly, or allocating complex queries to relevant internal teams.

* Liaising with suppliers on behalf of clients to resolve queries and ensure smooth communication.

* Updating and maintaining accurate client records, including company names and location changes.

* Monitoring and checking client deliveries, updating purchase orders accordingly.

* Sourcing emergency suppliers when required and verifying their documentation against regulatory standards.

* Escalating complex issues to the Customer Service Manager to ensure swift resolution.

* Assisting the management team with ad-hoc projects and administrative tasks.

What We Are Looking For :

While previous office experience is a bonus, it is not essential. We are looking for individuals who possess:

* Strong verbal and written communication skills with a professional telephone manner.

* Excellent organisational skills and the ability to manage tasks in a fast-paced environment.

* A positive, proactive attitude and a willingness to learn.

* The ability to work effectively as part of a close-knit team.

Benefits & Culture:

This business prides itself on creating an outstanding work environment where employees feel valued. Alongside a structured training programme, you will benefit from:

* Starting Salary: £25,000, rising after probation.

* Annual Leave: 23 days holiday, increasing by 1 day for each consecutive year of service (capped at an additional 5 days).

* Bank Holidays:
No bank holiday working required.

* Healthcare:
Private healthcare plan option available post-probation.

* Wellbeing:
On-site gym access and complimentary chiropractor sessions upon passing probation.

* Office Environment:
Modern, central office space featuring dedicated breakout areas.

* Perks:
Monthly team incentives and complimentary healthy beverages and breakfast options.

If you are ready to take the next step in your career with a supportive company that offers fantastic perks and a brilliant culture, please submit your CV for consideration