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Customer Success Operations Lead — Data-Driven Health

Job in Bournemouth, Dorset County, BH1, England, UK
Listing for: Nourish Care
Full Time position
Listed on 2026-07-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, CRM System
Salary/Wage Range or Industry Benchmark: 65000 - 90000 GBP Yearly GBP 65000.00 90000.00 YEAR
Job Description & How to Apply Below

Nourish Care is seeking a Customer Success Operations Manager to own how we define, measure and ope rationalise customer health. This is a hands-on role to design and implement a data-led model that replaces subjective judgments with clear, measurable signals across usage, engagement, NPS and expansion opportunities.

You will embed health scoring and dashboards into CRM and CS platforms, enabling scalable, proactive customer success in a scaling SaaS environment.

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