Client Service Account Manager

Description

Are you a strong communicator and have relationship management experience Then you found the right position for you.

As a Client Service Account Manager (CSAM) within the JPMorgan Payments department you will be responsible for delivering best-in-class service building strong client relationships and ensuring a seamless end-to-end client experience across all interactions.
You will act as the clients champion proactively identifying opportunities for service improvement driving engagement and ensuring the highest level of client satisfaction.

Job responsibilities

• Own the end-to-end client experience across all aspects of the relationship with JPMorgan Payments
• Build and maintain strong trusted relationships with key client stakeholders
• Act as the clients advocate ensuring issues are resolved effectively and risks are escalated appropriately
• Lead and deliver service reviews providing insights and driving continuous improvement
• Develop a deep understanding of the clients business to anticipate needs and propose solutions
• Coordinate across internal stakeholders (Sales Product Operations) to deliver a seamless client experience
• Promote adoption of digital tools and strategic initiatives to enhance client servicing
• Lead and support projects (e.g. client onboarding initiatives service improvements cross-functional programmes) ensuring timely and effective delivery
• Engage senior client executives and internal leadership with clear concise and impactful communication
• Leverage AI tools and digital capabilities to enhance productivity improve client experience and drive innovation
• Drive curiosity and continuous improvement by challenging the status quo and identifying new opportunities

Required qualifications capabilities and skills

• Strong client-facing and relationship management experience
• Excellent verbal and written communication skills including executive communication
• Ability to mobilise internal networks and stakeholders to resolve client issues
• Strong organisational skills with the ability to manage multiple priorities under pressure
• Ability to think strategically and deliver operational excellence
• High level of accountability and ownership
• Demonstrated ownership resilience and sound judgement
• Client-obsessed and outcome-driven mindset

Preferred qualifications capabilities and skills

• Project management capability across onboarding service improvement and cross-functional delivery
• Confidence and credibility engaging senior stakeholders (client and internal)
• Strong proficiency and curiosity in using AI and digital tools to drive productivity client experience improvements and innovation
• Demonstrated curiosity proactive problem-solving continuous learning and a continuous improvement mindset

Required Experience:

Manager