Customer Service Administrator

Customer Service Administrator

Location:

Bournemouth
Salary: £26,000 DOE

Hours:

Full-time, Monday to Friday

Working hours:

8:00am–4:30pm or 8:30am–5:00pm

Tru Talent is delighted to be working with a well-established and growing waste management company in Bournemouth, who are looking for an experienced Customer Service Administrator to join their team.

This is a varied and important role, combining customer service, administration and coordination to help ensure the smooth running of day-to-day operations.

We’re looking for someone who is organised, proactive and confident communicating with customers, suppliers and internal teams. You’ll be a strong team player who is also comfortable using your own initiative and taking ownership of tasks.

As a Customer Service Administrator, your responsibilities will include:

Handling operational calls professionally and efficiently
Building strong relationships with customers and suppliers
Managing customer accounts and dealing with queries
Processing orders and liaising with suppliers
Advising customers on commercial and domestic waste services
Supporting customer accounts and processing payments
Managing contractor pricing and purchase orders
Assisting with new site set-ups
Keeping internal systems and records accurate and up to date
Communicating important information across different teams
Resolving customer queries and issues promptly and effectively
Providing general administrative support to the Customer Service team
Supporting other departments when required
To be successful in this role, you will ideally have:

Previous experience in a customer service and administration role
Hospitality experience will also be considered
Excellent written and verbal communication skills
Strong organisational skills and excellent attention to detail
A confident and professional telephone manner
Good IT skills, particularly Microsoft Outlook, Excel and Word
The ability to prioritise workloads and manage multiple tasks
A proactive approach with the ability to work independently
Previous experience within the waste management or construction industry would be preferred, but is not essential
Click ‘Apply Now’ to take the next step in your career.
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