Customer Service Administrator
Job in
Bournemouth, Dorset County, BH1, England, UK
Listed on 2026-10-16
Listing for:
Confidential
Full Time
position Listed on 2026-10-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator -
Administrative/Clerical
Office Administrator/ Coordinator
Job Description & How to Apply Below
Customer Service Administrator
Location:
Bournemouth
Salary: £26,000 DOE
Hours:
Full-time, Monday to Friday
Working hours:
8:00am 4:30pm or 8:30am 5:00pm
Tru Talent is delighted to be working with a well-established and growing waste management company in Bournemouth, who are looking for an experienced Customer Service Administrator to join their team.
This is a varied and important role, combining customer service, administration and coordination to help ensure the smooth running of day-to-day operations.
We re looking for someone who is organised, proactive and confident communicating with customers, suppliers and internal teams. You ll be a strong team player who is also comfortable using your own initiative and taking ownership of tasks.
As a Customer Service Administrator, your responsibilities will include:- Handling operational calls professionally and efficiently
- Building strong relationships with customers and suppliers
- Managing customer accounts and dealing with queries
- Processing orders and liaising with suppliers
- Advising customers on commercial and domestic waste services
- Supporting customer accounts and processing payments
- Managing contractor pricing and purchase orders
- Assisting with new site set-ups
- Keeping internal systems and records accurate and up to date
- Communicating important information across different teams
- Resolving customer queries and issues promptly and effectively
- Providing general administrative support to the Customer Service team
- Supporting other departments when required
- Previous experience in a customer service and administration role
- Hospitality experience will also be considered
- Excellent written and verbal communication skills
- Strong organisational skills and excellent attention to detail
- A confident and professional telephone manner
- Good IT skills, particularly Microsoft Outlook, Excel and Word
- The ability to prioritise workloads and manage multiple tasks
- A proactive approach with the ability to work independently
- Previous experience within the waste management or construction industry would be preferred, but is not essential
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