Travel Operations Executive - Post Booking, Aftersales & Support

Position: Travel Operations Executive - Post Booking, Aftersales & Support
Experienced in Travel? Brilliant at Solving Problems? Your Next Opportunity Starts Here.
You're the person people turn to when a booking gets complicated.
You know how to get answers from suppliers, manage last-minute changes, spot the details others might miss and keep everyone informed when things don't go to plan.
At Not Just Travel, we're growing our Operations team and looking for experienced travel professionals who bring practical knowledge, sound judgement and a genuine passion for delivering exceptional service.
Whether you're an experienced Travel Operations Executive, Senior Travel Consultant, Aftersales Specialist or someone who's already taken on team leadership responsibilities, we'd love to hear from you.
No sales targets. Just the opportunity to put your travel expertise to great use.

The Role at a Glance
Travel Operations Executive
UK | Remote or Bournemouth HQ
Competitive Salary DOE + Benefits
35 Hours per Week | 5 Days, Including Saturdays (One Weekday Off)
Permanent | Full Time
Your Background /

Skills:

Travel Operations | Post Booking | Aftersales | Supplier Management | Booking Accuracy | Customer Support | Problem-Solving
Who We Are
Not Just Travel is one of the UK's largest homeworking travel businesses, supporting more than 800 Personal Travel Consultants and annual holiday sales approaching £200 million.
We believe planning a holiday should feel like a holiday.
Behind every great booking is an Operations team making sure the details are right, the arrangements run smoothly and our consultants have the support they need to deliver exceptional experiences.
As we continue to grow, we're looking for talented travel professionals to strengthen our team and help us take our service even further.
The Opportunity
You'll join an experienced Operations team that supports our Personal Travel Consultants throughout the customer journey, from confirmed bookings and amendments through to pre-travel arrangements and resolving unexpected challenges.
Depending on your experience and where you can add the most value, you could be involved in post-booking processing, supplier liaison, financial checks, travel documentation, schedule changes or more complex operational enquiries.
You'll need to be organised, confident and comfortable taking ownership, especially when priorities change or a booking doesn't go to plan.
We're also interested in experienced professionals who enjoy guiding others, improving processes and helping teams perform at their best, with potential opportunities for greater responsibility as the business grows.
What You'll Be Doing

• Process and manage travel bookings, confirmations, amendments, cancellations and associated documentation accurately and efficiently.

• Check booking details, supplier confirmations, invoices, costs and commission to ensure information is correct and consistent.

• Liaise directly with suppliers to resolve booking discrepancies, payment queries, schedule changes and other operational issues.

• Support Personal Travel Consultants with clear answers, practical solutions and timely updates.

• Handle more complex booking enquiries and escalations, taking ownership of issues through to resolution.

• Maintain accurate booking records and ensure all relevant systems are kept up to date.

• Work closely with colleagues across Operations, Finance and Payments to resolve queries and keep bookings progressing.

• Meet agreed service levels, quality standards and operational deadlines.

• Follow relevant travel industry regulations and internal compliance procedures.

• Identify recurring issues, share ideas and contribute to improvements in team processes and customer service.

• Share your knowledge and support colleagues in delivering a consistently high standard of service.
For…