Senior Sales Support

Our client is seeking a Senior Sales Support professional to manage customer relationships and help coordinate orders from entry through to fulfilment. The successful candidate will enjoy a varied role, combining customer service and internal sales support with responsibility for customer reporting, electronic trading portal requests and management cover for the Customer Service Manager. Based onsite in Derry, this role offers the opportunity to work closely with customers and colleagues across customer service, sales, buying and planning.

The onsite pattern supports direct collaboration in coordinating customer priorities and deliveries. Top 3 Things to Know About This Job A senior role with customer service and internal sales responsibilities. Direct involvement in customer engagement through electronic trading portals. Management back-up responsibilities, including support for sales outlook and performance reporting.

The Role:

Manage order entry, processing and shipment, and respond to customer queries, changes and complaints. Maintain customer records in SAP and provide order status reporting. Work with Buyers and Planners to support on-time deliveries. Prepare sales and customer reports, including weekly reporting and the Customer Service dashboard. Support the Customer Service Manager with sales outlook, customer priorities and expected sales reviews.

The Person :
At least two years' customer service experience in a manufacturing environment. Experience working for a global company and using ERP systems. GCSEs in Maths and English, or equivalent; a degree is preferred. Strong organisation, attention to detail, relationship-building and communication skills. Excellent IT skills, including Microsoft Office. The Rewards:
Early finish Fridays (12pm) Life assurance and health cash plan Enhanced maternity pay 33 days holidays Next Steps For further information, and to apply for this Senior Sales Support role, please contact Nuala at Hunter Savage. Visit our website for a full list of opportunities. Expert, confidential recruitment advice. Salary is usually negotiable, salary details listed are to be used as a guide and are based on factors such as your experience and expertise.

Skills:

sales support sales administration customer service