Customer Service Advisor

French Speaking Customer Service Advisor (12-Month FTC) Are you fluent in both French and English and passionate about delivering exceptional customer service? Do you have experience managing the full order-to-cash process? If so, this could be an excellent opportunity to join a growing and supportive engineering business where you can build strong customer relationships and further develop your career. As a key member of the Customer Service team, you will act as the primary point of contact for customers and suppliers across France, ensuring a seamless customer journey from order placement through to delivery and payment.

You will play a pivotal role in maintaining customer satisfaction, supporting operational efficiency, and building long-term customer loyalty. In return, you will benefit from hybrid working, a competitive salary, a generous holiday allowance, and genuine opportunities for professional growth and career progression.

Key Responsibilities Communicate with customers and suppliers across France via telephone and email. Manage customer orders from receipt through to completion, ensuring accuracy and timely processing. Support the full order-to-cash process, including order management, invoicing, payment queries, and customer account administration. Respond to customer enquiries and provide prompt and effective resolutions. Build and maintain strong relationships with customers, delivering a high level of service at all times.

Keep customers informed of delivery schedules, order progress, and any potential delays. Liaise with internal departments to ensure customer requirements are met efficiently. Handle and resolve customer complaints in a professional and customer-focused manner. Maintain accurate records and update relevant systems and databases. Skills & Experience Required Fluent French and English language skills, both written and spoken (essential). Previous experience within a customer service, customer support, or office-based administration role.

Proven experience managing customer orders and supporting the order-to-cash (O2C) process, including invoicing and payment-related activities. Strong IT skills, including Microsoft Office applications, particularly Excel. Excellent communication and relationship-building skills. Strong attention to detail with excellent organisational abilities. Proactive, customer-focused approach with the ability to manage multiple priorities. If you're looking to join a company that values its employees, provides ongoing support, and offers long-term career opportunities, we'd love to hear from you.

Apply today to find out more.