Infrastructure Engineer III - SaaS

Job Description

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.

As an Infrastructure Engineer III at JPMorgan

Chase within Employee Platforms – Collaboration & Communication, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. One of these teams is the External Collaboration Product Area, part of Content Creation & Collaboration, which enables secure collaboration with external partners, clients, and vendors. The product area owns platforms such as Slack, Google Workspace, and Virtual Data Rooms, delivering business capability while meeting firmwide risk, control, and regulatory standards.

• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
• Resolves most nuances and determines appropriate escalation path
• Executes conventional approaches to build or break down technical problems
• Drives the daily activities supporting the standard capacity process applications
• Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
• Considers upstream/downstream data and systems or technical implications
• Be accountable for making significant decisions for a project consisting of multiple technologies and applications
• Design, implement, and maintain resilient collaboration solutions that support secure external sharing and cross-organizational workflows.
• Manage identity and access configurations for external users, including Entra  (Azure AD B2B), OAuth 2.0 flows, and conditional access policies.
• Evaluate and onboard new SaaS collaboration tools (e.g., VDRs, client portals) in line with security and compliance requirements.
• Conduct root cause analysis and implement fixes for recurring issues to improve platform reliability.

• Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
• Strong knowledge of one or more scripting languages (e.g., Python, etc.)
• Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds
• Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge
• Strong hands-on experience with:
  • Slack / Slack Enterprise Grid
  • Google Workspace / Google Identity
  • Microsoft 365 B2B collaboration and external sharing
  • Virtual Data Rooms (e.g., , Intralinks, Datasite, Debt domain)
  • OAuth 2.0 and secure authentication practices

• BS/BA degree with 4+ years of experience in SaaS collaboration platforms and enterprise IT.