Service Advisor

We are recruiting on behalf of our client, a reputable prestige automotive retailer in Bournemouth, for the position of Service Advisor. This is an excellent opportunity for experienced professionals seeking a challenging yet rewarding role within a distinguished dealership. The Service Advisor position offers a chance to develop your career in a supportive environment committed to employee growth and customer satisfaction.

Key benefits of the Service Advisor role include:

Competitive basic salary of up to £31,000
Achievable bonus scheme with a total earning potential of £40,000+
Monday to Friday working schedule, with Saturdays on a rota
Generous holiday entitlement, including bank holidays
Opportunities for ongoing training and professional development
Supportive, team-oriented work environment
Modern facilities and localised dealership location
Flexible hours promoting work-life balance
Discount schemes on new and used cars and servicing
Access to pension scheme and employee wellbeing initiatives

Duties of the Service Advisor position include:

Greeting customers courteously and acting as the primary point of contact during their vehicle’s service or repair
Keeping customers updated on repair progress, establishing trust and transparency
Upselling additional services and repairs based on technician recommendations
Managing appointment scheduling accurately and efficiently
Conducting pre-appointment calls to confirm bookings and answer customer queries
Maintaining detailed customer records within the dealership systems
Developing product knowledge through manufacturer-led training
Delivering exceptional customer service experiences that foster loyalty and repeat business

Requirements for the Service Advisor role:

Proven experience in a Service Advisor or similar position within the automotive industry
Strong communication skills, confident in engaging with customers and colleagues
Excellent customer service ethic and professional approach
Ability to identify customer needs and upselling opportunities
Effective time management skills and ability to work efficiently under pressure
Previous experience working in a target-driven environment
Hold a valid UK driving licence

Contact Tom Wharton, Automotive Recruitment Specialist at Perfect Placement covering Bournemouth and Dorset, today to discover more about this fantastic opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today