Agency & Commissions Assistant

About

The Role Team Agency & Commission Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.

Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role:
Proven Broker Relationship Management Strong Telephone Service Delivery Demonstrated Analytical Problem Solving What this role is all about:
We're looking for an Agency & Commissions Assistant to join Vitality's Agency & Commissions team within the Operations and Growth, Retention & Adviser Service division. This role plays an important part in supporting Business Consultants, Brokers and Intermediaries through the delivery of accurate, efficient and professional service across agency administration, commissions and payment enquiries. Based in Bournemouth on a hybrid basis, the position offers the opportunity to develop expertise within a fast-paced financial services environment while contributing to the high service standards Vitality is known for.

Key Actions Provide professional and efficient telephone and email support to Business Consultants, Brokers and Intermediaries Manage inbound enquiries, delivering accurate information and resolving queries to a high standard Investigate and respond to commission and payment queries across a range of financial services products Maintain and update agency system records, ensuring all data amendments are processed accurately and promptly Register advisers and panels to franchise arrangements in line with established procedures and controls Complete allocated work items efficiently while maintaining quality, accuracy and service level expectations Handle sensitive customer and adviser information in accordance with data protection requirements Identify, investigate and resolve issues while ensuring appropriate escalation where required Contribute to the smooth operation of the wider Agency & Commissions function through collaborative team support Maintain compliance with regulatory, operational and call quality standards across all interactions What do you need to thrive?

Previous telephony experience, ideally within financial services Experience communicating professionally with external third parties by phone and email Understanding of the importance of data protection and handling sensitive information Basic to intermediate Excel skills Positive and professional telephone manner Ability to manage challenging conversations effectively Strong attention to detail and accuracy Ability to work independently whilst contributing to team success Analytical approach to problem solving and investigating queries GCSEs including Mathematics and English S o, whats in it for you?

Bonus Schemes A bonus that regularly rewards you for your performance A pension of up to 12% We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance With its own set of rewards and benefits Life Assurance Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.

Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will:
Help you to be the healthiest youve ever been Create an environment that embraces you as you are and enables you to be your best self Give you flexibility on how, where and when you work Help you advance your career by playing you to your strengths Give you a voice to help our business grow and make Vitality a great place to be Give you the space to try, fail and learn Provide a healthy balance of challenge and support Recognise and reward you with a competitive salary and amazing benefits Be there for you when you need us Provide opportunities for you to be a force for good in society We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About The Company Were incredibly proud to be recognised for the culture we've created recently being named one of Glassdoors Best Places to Work 2026 , and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards. Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives.…