Senior Servicing Account Manager

As a Senior Servicing Account Manager, you will take ownership of complex and high-risk loan cases within the servicing team, with a particular focus on arrears management, recoveries, and enforcement. The role requires proactive management of borrowers in arrears or default, liaising with legal representatives, receivers, and third-party stakeholders to achieve the best outcomes for the lender while maintaining fair customer treatment and compliance with internal policies.

• Service Bridging Loans in the UK and monitor their performance and ability to support loan payments.
• Manage enforcement actions including possession proceedings, LPA receiverships, litigation, and asset realisations.
• Negotiate with borrowers and guarantors to reach sustainable repayment solutions where possible.
• Prepare loan performance reports.
• Liaise with partners, borrowers and third parties.
• Evaluate and prepare recommendations for lender consent items on loan and real estate related issues and present those recommendations to stakeholders.
• Monitor arrears performance and provide detailed MI and reporting to senior management.
• Provide subject‑matter expertise and guidance to servicing colleagues on arrears and recovery handling.
• Conduct case reviews, ensuring decisions are commercially sound and in line with company policy.
• Identify potential risks and accelerate escalation to management and credit/risk functions.
• Contribute to process improvements within the servicing team, enhancing efficiency and customer outcomes.

• Extensive experience in secured loan servicing, recoveries, or collections within bridging, specialist lending, or wider property lending services.
• Excellent negotiation and borrower engagement skills, with the ability to balance firm commercial decisions with fair treatment.
• Strong stakeholder management skills, particularly in working with legal advisers, receivers, and valuers.
• Analytical and detail-oriented, with ability to assess risk and recommend recovery strategies.
• Proficiency in Microsoft Office and loan management systems.
• Strong IT skills with knowledge of loan management/CRM systems.

• 25 Days Annual Leave + Bank Holidays.
• Annual Leave increases by 1 day per full year up to a max of 30 Days (pro‑rata).
• Pension salary sacrifice
• Subsidised parking
• Employee Assistance Programme (AXA Health)
• Death in Service (x4 annual salary)
• Employee Referral programme
• Company Christmas and summer parties
• Regular company/department social events
• Mindfulness sessions in the office
• Fruit bowl and healthy snacks.

From £35,000 dependant on experience.

This job description is not exhaustive and may be subject to periodic review.

In applying for this vacancy, you are confirming that you are currently living in the UK and have right to work here.

We reserve the right to close the job advert should a suitable candidate be found prior to the close date.