Technical Finance Support Agent

Location: Fully office - based in Bournemouth

Employment Type: Full-time

Salary: Competitive + Equity + Benefits

Awards: The Times Top Place to Work – 3 Years Running

We’re looking for a Customer Support Specialist with a strong finance or accounting background to join our growing team. You’ll play a key role in supporting UK businesses as they use our accounting software – helping them solve problems, get set up, and get the most out of the platform.

This is a fantastic opportunity for someone who enjoys working with people, has hands‑on experience with accounting or finance systems, and wants to grow their career in a fast-paced, innovative tech company.

• Be the first point of contact for customer queries (phone and email)
• Troubleshoot and resolve issues with accounting software (technical and functional)
• Guide customers through system setup and day‑to‑day usage
• Log and manage support tickets, escalating when needed
• Work closely with our product and implementation teams to resolve complex cases
• Support customers during onboarding and live implementations
• Contribute to user guides, FAQs, and process documentation
• Spot opportunities to improve our product and share insights with the team

• Previous customer support or client-facing experience
• A background in accounting, bookkeeping, or finance administration (e.g. experience as an accounts assistant, finance officer, bookkeeper, or similar)
• Hands‑on experience using accounting software
• Excellent written and verbal communication skills
  
  Ability to manage multiple queries and work independently
• Problem‑solving mindset with strong attention to detail
• Comfortable with MS Office (especially Excel) and ticketing/CRM tools

If you enjoy helping people, understand the world of accounting, and want to be part of an award-winning tech company, we’d love to hear from you.