Securities Services – Client Service Manager – Associate

Overview

Are you ready to make a meaningful impact in client service? At J.P. Morgan, you will join a collaborative team dedicated to supporting institutional clients and driving excellence in Securities Services. You will have the opportunity to grow your career, develop your skills, and contribute to a culture that values innovation and continuous improvement. Experience a dynamic environment where your ideas matter and your success is celebrated.

• Build and maintain relationships with clients to ensure ongoing satisfaction.
• Respond promptly to client enquiries across all products and manage escalations.
• Support governance processes, including measurement and monitoring of service levels using KPIs and RAG ratings.
• Utilize proprietary CRM tools to capture feedback, generate call reports, and track actions to closure.
• Prepare for periodic client relationship reviews.
• Ensure accurate billing and timely payments.
• Prioritize and help bring global initiatives and ad-hoc projects to closure.
• Coordinate client training on proprietary J.P. Morgan technology.
• Ensure compliance with company policies and procedures.

• Extensive experience at a financial services organization focused on servicing institutional clients.
• Strong knowledge of Global Custody and Fund Services (Traditional, Hedge, or Private).
• Collaborative team player with the ability to share ideas.
• Client satisfaction driven with strong client-facing skills.
• Excellent presentation and communication skills.
• Proven ability to drive client change across products to completion.
• Strong follow-up skills and ability to drive items to closure.
• Effective at prioritizing, multi-tasking, and working well with minimal supervision.

• Ability to thrive in an evolving environment.
• Drive for continuous improvement.
• Strong internal network.