Commissions Analyst

About the Role

Team – Agency & Commissions

Working Pattern – Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.

We are happy to discuss flexible working!

• Commission accuracy, calculation & investigation
• Excel & data analysis (VLOOKUPs, pivots)
• Query resolution & stakeholder communication

We’re looking for a detail-driven Commissions Analyst to join our growing Agency & Commissions team in Bournemouth. This role sits at the heart of ensuring commission payments are calculated accurately and paid correctly to our partners, while investigating queries, supporting audits and contributing to key projects. It’s a great opportunity for someone with strong numerical skills, experience in life and health insurance, and a finance or data background to develop specialist knowledge in commissions within a fast paced environment.

• Undertake Commissions Team BAU
• Calculate, validate and analyse commission payments
• Investigate and resolve commission discrepancies and escalated queries
• Manage escalation allocation within the Commissions Team
• Engage with brokers, consultants and stakeholders on complex queries
• Act as a key point of contact for external partners via phone and email
• Produce and interpret data analysis to support decision-making and issue resolution
• Support audits and ensure adherence to internal financial controls and processes
• Maintain high levels of accuracy and data integrity across all commission activities
• Contribute to Commissions Team and wider A&C projects

• Experience of working in a finance/ops team in a financial services organisation
• Experience analysing data
• Understanding of the importance of data protection
• Experience communicating (written and verbal) with external third parties
• Experience working with commissions in the financial services sector
• Working towards an AAT qualification (or other finance qualification)
• Intermediate Excel skills (data analysis, VLOOKUPs, pivot tables)
• Customer focused communicator with strong, confident phone manner
• Organised team player with commercial awareness and self-motivation

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12% – We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

• Help you to be the healthiest you’ve ever been
• Create an environment that embraces you as you are and enables you to be your best self
• Give you flexibility on how, where and when you work
• Help you advance your career by playing you to your strengths
• Give you the voice to help our business grow and make Vitality a great place to be
• Give you the space to try, fail and learn
• Provide a healthy balance of challenge and support
• Recognise and reward you with a competitive salary and amazing benefits
• Be there for you when you need us
• Provide opportunities for you to be a force for good in society

We’re incredibly proud to be recognised for the culture we've created — recently being named one of Glassdoor’s Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits.

We’re successful because we attract, develop, and retain the best people – and because we care.

At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.