Client Service Analyst

As a Client Service Analyst in Client Onboarding and Service Team, you will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients. In this role, you will serve as the primary point of service contact for each client within your assigned portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products.

• Partner with a Client Service Associate or Client Service Senior Associate to understand client issues
• Provide timely follow-up to clients and be accountable for client satisfaction by owning the problem
• Resolve issues by identifying underlying or hidden problems and patterns
• Build knowledge of commercial treasury management products and services
• Serve as a liaison between the Relationship team, Operations, Treasury Management Sales and Implementations to provide the best service to the client, your department, and the firm
• Identify and control risk to prevent fraudulent account behavior and potential fraud exposure
• Prioritize daily workload to maximize productivity utilizing time management and organizational skills
• Follow all established policies, procedures and practices
• Project a confident and professional presence to our clients, other bank departments and the community
• Desire to exceed client expectations
• Work independently with supervision and resolve customer requests in a timely manner
• Equivalent work experience required

• Excellent communication skills, both written and verbal
• Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge
• Highly organized with ability to manage competing priorities
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations
• Proficient PC skills including Word, Excel and Power Point

• Experience in customer service, operations, sales or portfolio management, preferably with work experience primarily in banking or the financial services industry