Third Party Relationship Management Associate

Third Party Relationship Management Associate - JP Morgan
- Bournemouth - 12 months contract - ONSITE - PAYE

We are seeking a Third Party Relationship Management Associate to join JP Morgan in Bournemouth on an initial 12 months contract. For this role we will consider candidates with strong account management, stakeholder relationship management skills as well as candidates with banking operations experience keen on developing their skills.

Third Party Relationship Management (TPRM) team is the primary contact of third-party relationships which are managed on behalf of our clients, consisting of brokers, custodians and market utilities. We develop and sustain effective working relationships to ensure the highest quality of service from third parties is delivered in line with client expectations.

Interactions include review of Custodian and Broker's performance across services and products, deliverables achieved, opportunities for improvement, benchmarking of third-party universe, as well as understanding and dissemination of appropriate market changes and updates to clients, brokers and internal stakeholders.

• Relationship Management of third party providers
  - Custodian, Brokers, Counter parties, Prime Brokerage, Clearing Brokers and Market Utilities.
• Partner with operational and client facing teams for core service improvements from third parties, and build strong working relationships with JPM internal teams and external third parties.
• Perform deep dive data analysis to identify trend related issues and seek opportunities for third party service and performance improvement, versus their core performance indicators
• Deliver third party performance reviews both in person and on the phone, and manage the governance environment around meeting reviews, minutes and action owners.
• Escalation management for service/theme related issues as well as imminent items impacting business which are raised at a Client Service level
• Profile management of third parties
  - Service offering and product supportability, as well as third party and vendor access requests to their portals and its recertification to comply with risk and control requirements.
• Attendance and participation in forums hosted and run by third parties and vendors
• Notification/Tracking market or regulatory changes and developments across third parties and vendors

• Possess excellent communication skills (verbal and written)
• Strong Microsoft Knowledge
  - Primarily Excel, Outlook, PowerPoint & Word
• Attention to Detail alongside strong analytical and problem-solving skills.
• Experience on client service / relationship management skills
• Product knowledge particularly of Equities, Fixed Income, Cash Markets, FX.
• Product knowledge of ETDs, OTCs, CFDs, Bank Loans and general trade lifecycle
• Knowledge of industry and vendor products
• AI Knowledge
  - Primarily Alteryx, Tableau, SharePoint.

We welcome applications from all candidates and are committed to providing equal opportunities.