GP Receptionist​/prescription clerk

We are seeking a friendly, enthusiastic and flexible team member to join our caring and supportive reception team. You will provide an integral link between our patients and our clinicians. This role will also include other administrative duties such as monitoring Systm Connect queries and time spent as a prescription clerk generating repeat prescriptions and responding to patient queries.

The Practice is open from 08:00 to 18:30 Monday to Friday (we close for lunch 13:00-14:00)

• We have a variety of hours (full time or part time, Monday to Friday) available depending on successful candidate preference

You will be a critical part of the front of house team, responsible for assisting patients and health care professionals. This position encompasses traditional reception duties as well as those of a prescription clerk. You will be a central contact point for all patient enquiries, both face to face and by telephone, to ensure they are directed to the most appropriate person or place for their care.

There are many other administrative aspects of the role that goes on behind the scenes that is also a big part of running the GP Practice which will offer a wide variety of tasks each day.

Beaufort Road Surgery provides general medical services to12,500 patients. We are a growing team of 6 GP Partners, a salaried GP, practice nurses, phlebotomists, care coordinators and lots of admin, secretarial and reception staff.

You can find out more about us here:

Our Mission Statement:

Providing Primary Care services in a compassionate and trusting environment, to improve the health and wellbeing of our local community

Our Vision:

We aim to provide our patients with the service we would expect for ourselves, our friends, and our own family.

Our Values:

Caring and Respectful
- We put the welfare of our staff and patients at the heart of all we do, treating everybody with dignity, and as an individual.

Innovative
- We embrace change and exploit advances in technology to improve the services we provide.

Quality
- We invest in the ongoing learning and development of our staff, empowering them to provide the highest quality of care to our patients.

Together
- We listen and value the contribution of every patient and member of our team. We work to build a mutually supportive, safe, and fulfilling environment that we are all proud of.

Problem Solving
- We accept that there are challenges within our healthcare system but strive to be understanding, honest and fair in our solutions.

Professional
- We honour our responsibility to maintain confidentiality, accountability and to always offer best practice.

Reception:

Undertake all roles within reception including answering the telephone, making and cancelling appointments, assisting patients face to face with any queries on the front desk, completing tasks.

To act as a care navigator, ensuring the patient is signposted to the most appropriate service or clinician.

Process Systm Connects in accordance to Practice procedure

Ensure the reception and waiting area are kept neat and tidy.

To be familiar with the appointment system, ensuring sufficient information is recorded on the medical records when booking appointments.

Monitor effectiveness of the appointment system and report problems or variations as and when necessary.

Receive and make calls as required. Divert calls and take messages as and when appropriate.

Ensure the consulting rooms are checked at the end of each day and left tidy and secure.

Make up patient files and ensure records are kept tidy and in good repair with all necessary information recorded correctly on the outer cover.

Inputting data into the patients healthcare records as necessary

Taking part in regular team meetings and training.

Prescriptions

Process all repeat prescription requests including those received online and via email.

Toliaise with patients and pharmacies regarding queries and requests

To ensure that patients queries on medication are highlighted to the relevant GP

To regularly go through prescriptions not collected and unlikely to be collected as a result of timescale, to remove the details from the patient records and then destroy the prescription

Ensure up to date patient information is recorded

• Customer Service experience
• Experience of working as part of a team
• Experience of working in primary care
• Experience of working in a GP Practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.