Ward Clerk

Detailed job description

and main responsibilities

Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward.

Work within our busy oncology unit to ensure that notes are created and ready for elective patients and inpatients & ensure that the diary is up to date. You may be required to call and liaise with patients.

To arrange for the repair of faulty ward equipment. To deliver post to patients. Answer the telephone and deal with enquiries in a courteous manner.

To open and sort incoming mail and distribute to relevant personnel for action.

To use the computer for inputting and accessing general patient information on Trust computers such as Ecamis, EPR and Health of the Ward.

To assist with other duties that may reasonably be required. To ensure sufficient stock of paperwork and stationary supplies. Organise own workload to ensure that the priorities of the service need are met.

Liaise with agencies external to the ward e.g. other hospital departments, organising various models of transport, GP, Surgeries etc.

Communicate appropriately with all visitors to the ward area e.g. relatives, medical and nursing agencies etc.

Communicate appropriately with confused and/or aggressive or wandering patients.

Contact by telephone patients and relatives relating to the imminent admission or discharge from the ward.

To report to the Senior Nurse any complaints, comment or request by patients or visitors.

• Maths & English
• Working in healthcare & experience working in admin
• Communication & interpersonal skills
• Organisation & time management skills
• IT & Computer skills

• NHS experience
• UHD clinical systems