Risk and Governance Administrator​/Co-ordinator

Risk and Governance Administrator/Co-ordinator

The closing date is 03 August 2026

Are you highly organised and driven with a passion for providing the highest standards of patient care? We are seeking an experienced administrator to support and co‑ordinate the risk and governance pathways within the Head and Neck team at University Hospitals Dorset.

This is an exciting time to join our team, as we work towards completion of the transformation process of all Head and Neck services within UHD. You will play a critical role in policy and procedure development for our newly re‑structured teams, helping to shape the future of our service provision across Dorset.

To coordinate and support the process for investigating and responding to concerns, complaints and incidents for the directorate.

To provide administrative support for clinical governance meetings and multidisciplinary team (MDT) meetings across the directorate.

To provide administrative support for risk and governance reporting.

To provide risk and governance support and cover for the administration processes within the directorate as and when required.

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service‑specific questions at interview.

UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

The successful candidate will work closely with the Directorate Management Team and Care Group Risk and Governance Co‑ordinator to ensure that communication is effective and timely.

Work collaboratively with and accept guidance from the Patient Experience Team and be the point of contact should there be any query regarding a complaint or concern.

Triage and fully understand complaints, concerns and incidents; breaking down the issues to understand who will be involved in the investigation and response.

Ensure that the available information or evidence provided is reviewed for relevancy and entirety.

Deal with queries involving confidential documents regarding a wide variety of information, recognising when issues should be referred and to whom.

• GCSE English or equivalent
• Excellent communication skills both verbal and written

• Excellent communication skills both verbal and written
• Experience of the Lerns/Datix Risk Management System
• Evidence of sound writing ability demonstrating clarity and sensitivity
• Use of local hospital systems e.g. eCaMIS, EPR

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Dorset NHS Foundation Trust