Technical Support Analyst

Overview

Reporting to:
Senior Reporting Analyst

Contract:

Permanent | Full-time

Salary:
Competitive (DOE)

An established and values-driven organisation is seeking a Technical Reporting (BI) Assistant to support its data-driven decision-making capability. This is an excellent opportunity for an analytically minded individual to help design, develop and maintain Business Intelligence solutions while delivering high-quality management reporting across the business.

You will work closely with senior stakeholders and reporting specialists, playing a key role in transforming data into meaningful, actionable insight.

• Support ETL processes to extract, transform and load data from multiple source systems into reporting environments, ensuring data accuracy and integrity
• Assist in developing and maintaining a robust BI and reporting framework, following best-practice data connectivity principles
• Design, build and maintain interactive dashboards and reports, primarily using Power BI
• Produce timely, accurate and user-friendly management reports, both scheduled and ad hoc
• Identify, investigate and resolve data quality issues, conducting audits where required
• Provide first-line technical support to business users, troubleshooting BI and reporting queries
• Create and maintain technical documentation and user guides
• Collaborate with internal stakeholders to translate reporting requirements into effective BI solutions
• Proactively identify opportunities to improve data processes and reporting efficiency
• Support ad hoc projects and provide team cover during peak periods or absence

Essential

• Experience using data visualisation and reporting tools
• Strong working knowledge of Excel, including complex formulas and pivot tables
• Experience integrating data from multiple systems
• Strong analytical and problem-solving skills with excellent attention to detail
• Confident communicator, able to explain technical concepts to non-technical users
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Strong organisational and administrative skills
• A proactive mindset with a willingness to learn and adapt as the role evolves

Desirable

• Experience using Power BI, including DAX
• Exposure to programming languages
• ETL development experience