Customer Insight Strategy and Transformation Lead

About The Role

Team Insights Lab

Working Pattern - Hybrid 2days per week in any of the Vitality offices. Full time hours.

We are happy to discuss flexible working!

• Expertise indesign and integrate complex data architectures
• Experience in leading global organisational change
• Experience in leading through others and developing capability

This role heads the strategic enablement of the Insights Lab building the capability, infrastructure and frameworks that power actionable, scalable and self-service analytics across Vitality.

You will design a connected, 360 customer view by integrating diverse data sources and enabling the shift from reactive reporting to proactive, predictive insight. Youll lead advanced analytics, champion innovation, and ensure the business leverages cutting-edge techniques to drive transformation.

As part of the Insights Lab Leadership Team, youll translate complex analytics into clear, actionable strategies for senior leaders, mentor analytics talent and embed best practice across the organisation all while ensuring robust governance, data quality and trusted insight delivery.

• Lead and develop the Customer Insights function, converting strategy into scalable c...