Microsoft Copilot & AI Solutions Consultant

Join New Era Technology where People First is at the heart of everything we do. With a global team of over 4500 professionals we are committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era you will join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry‑certified experts, access continuous training, and enjoy competitive benefits. Driven by values such as Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth‑oriented environment, New Era is the place for you. Apply today and help us shape the future of work together.

We are seeking a talented consultant to join our growing AI Solutions practice and help clients unlock the transformative potential of Microsoft Copilot and AI‑powered productivity tools. You will work on cutting‑edge implementations that reshape how organizations work, collaborating with diverse clients and solving unique challenges on every engagement.

This role offers the rare opportunity to become an expert in emerging technology while it is still taking shape. You will receive extensive training, Microsoft certifications, and hands‑on experience with the latest AI tools, positioning yourself at the forefront of the AI revolution in enterprise software.

Will report to the in‑country Service Delivery Manager and AI Practice Leader.

• Partner with clients to identify high‑impact use cases where Copilot and AI can drive measurable business value
• Conduct discovery workshops to assess business processes, pain points, and opportunities for AI‑enabled optimization
• Develop implementation roadmaps and change‑management strategies aligned with organizational goals
• Facilitate stakeholder alignment across technical and business teams

• Design and build custom solutions using Microsoft Copilot Studio, including custom copilots, plugins, and integrations
• Configure Copilot for Microsoft 365 to optimize adoption across departments (Sales, Marketing, Finance, HR, etc.)
• Integrate Copilot solutions with existing systems using APIs, connectors, and the Power Platform
• Develop and refine prompts, conversation flows, and AI behaviors for optimal user experiences
• Ensure data governance, security, and compliance requirements are met in all implementations

• Design and deliver training programs to drive user adoption and build internal capability
• Create documentation, playbooks, and best‑practice guides
• Coach client teams on prompt engineering and effective Copilot usage, and on continuous optimization
• Measure adoption metrics and iterate on training approaches

• Troubleshoot complex technical issues and provide expert resolution
• Stay current with rapidly evolving Microsoft AI features and capabilities
• Contribute to internal knowledge sharing and practice development
• Mentor junior team members on emerging AI technologies

• Strong experience with Microsoft Power Platform (Power Apps, Power Automate, or Power BI)
• Working knowledge of the Microsoft 365 ecosystem (Teams, SharePoint, One Drive, Exchange)
• Experience with API integrations (REST APIs or Microsoft Graph API)
• Understanding of data integration concepts, data modeling, and data governance
• Basic to intermediate knowledge of Azure fundamentals
• Familiarity with AI/ML concepts, prompt engineering, or conversational AI

• Proven ability to understand business requirements and translate them into technical solutions
• Excellent communication skills, able to explain complex technical concepts to non‑technical audiences
• Strong analytical and problem‑solving abilities
• Experience facilitating workshops, leading meetings, and managing stakeholder expectations
• Self‑motivated with the ability to manage multiple client projects simultaneously
• Comfortable with ambiguity and rapidly changing…