Desktop Engineer

Overview

Bournemouth – fully onsite. We’re working with a Bournemouth-based Managed Service Provider looking for a Desktop Engineer to join their growing service desk team. This is an excellent opportunity for someone looking to build a long‑term career in IT support within a hands‑on MSP environment.

You’ll be responsible for preparing, configuring and deploying customer devices across desktops, laptops, mobiles and tablets, while also supporting the wider service desk team when required.

• Building and deploying Windows desktops, laptops, mobiles and tablets
• Installing operating systems, Microsoft 365 applications and endpoint security tools
• Managing asset records, stock and lifecycle documentation
• Supporting hardware refreshes, repairs and decommissioning
• Preparing and shipping equipment to end users
• Logging and managing tickets through Connect Wise
• Escalating issues to 2nd line support with clear documentation

• Ability to work onsite in Bournemouth daily
• Genuine interest in IT support, endpoint builds or troubleshooting
• Strong attention to detail and good documentation habits
• Positive attitude and willingness to learn
• Comfortable speaking with users and supporting customers
• Exposure to Windows, Microsoft 365, Intune, Autopilot or ticketing systems is beneficial

• Up to £27,000 basic salary
• Clear progression path into 1st, 2nd and 3rd line support
• Hands‑on MSP experience across multiple customer environments
• Supportive and sociable team culture
  
  Exposure to modern workplace and endpoint technologies

This role would suit an IT Technician, Desktop Engineer, Service Desk Analyst or Desktop Support Engineer looking to take the next step in their career.

Interested? Apply now or message me directly for more information.