Installation Technician

An innovative and internationally recognised organisation within the aviation simulation and training sector is seeking an Installation Technician to join its System Delivery team.

This is a hands‑on, customer‑facing technical role supporting the installation, configuration, testing, and delivery of complex simulator systems across customer sites in the UK and overseas. The successful candidate will play a key role in ensuring projects are delivered to a high technical standard while maintaining exceptional customer service throughout the installation and acceptance process.

This opportunity would suit someone with a strong IT infrastructure or systems installation background who enjoys a varied role combining hardware, networking, troubleshooting, documentation, and customer interaction.

• Support the design, installation, configuration, and commissioning of simulator systems
• Provide technical support to Project Management teams during system delivery phases
• Assist with the preparation of Bills of Materials, system schematics, scope of supply documentation, and licensing requirements
• Configure and install hardware, software, networking, and domain environments
• Troubleshoot and resolve hardware, software, and infrastructure‑related issues both remotely and on customer sites
• Prepare and maintain accurate installation and site configuration documentation
• Support procurement activities and hardware preparation for shipment to customer locations worldwide
• Coordinate installation scheduling activities to ensure projects remain on track and within budget
• Liaise with subcontractors, suppliers, and freight providers where required
• Support customer acceptance testing and provide high‑quality project handovers to support teams
• Assist the bid and commercial teams with technical input, scheduling, and project costing
• Ensure all work is completed in accordance with company quality standards, ISO procedures, and health & safety requirements
• Represent the business professionally at customer and supplier sites

• Experience with in a technical ICT, systems installation, or infrastructure support role
• Strong customer‑facing communication and problem‑solving skills
• Comfortable working independently on customer sites or as part of a wider delivery team
• Organised and capable of managing multiple tasks and deadlines effectively
• Strong attention to detail with a methodical approach to documentation and system setup
• Willingness to travel within the UK and internationally when required
• Professional, adaptable, and capable of operating in fast‑paced project environments

• Experience installing and configuring computer hardware and networking infrastructure
• Knowledge of Windows desktop and server operating systems including Windows 10/11 and Server 2016/2019
• Understanding of networking principles, LAN environments, domain accounts, and server infrastructure
• Experience troubleshooting user, hardware, and software issues
• Familiarity with VMware, Hyper‑V, or other virtualisation technologies
• Good understanding of hardware specifications and bespoke system installations
• Experience with cable management, termination, and installation best practices
• Awareness of ISO 9001 or quality management processes advantageous
• Basic civil engineering or installation experience beneficial
• Previous experience within a customer‑facing technical role preferred

• Good standard of education within IT, Engineering, or a related discipline
• Experience with in technical delivery, infrastructure, systems support, or installations environments advantageous

• Competitive salary package
• Structured training and development support
• Exposure to international projects and advanced simulation technology
• Flexible working arrangements
• Company pension scheme
• Healthcare and wellbeing support
• Employee assistance programme
• Collaborative and supportive working environment
• Long‑term career progression opportunities within a growing technology business

Applications are welcomed from all suitably qualified candidates. The business is committed to creating an inclusive and supportive working environment where individuals are recognised and valued for their contribution.