Resource Planning Analyst

Overview

Role:
Resource Planning Analyst.

Location:

Leeds, Birmingham, London or Bournemouth (final location discussed at interview). Hybrid working with regular travel. Salary:
Circa £33,000–£35,000 per annum (based on experience, skills and location).

We are seeking a Resource Planning Analyst who will ensure we have the right people in the right place at the right time across all channels. You will combine data-driven insights with forecasting techniques, including AI and digital solutions, to meet service levels and support transformation initiatives.

• Build accurate short- and long-term forecasts for multi-channel environments (voice, digital, chat, email).
• Use advanced analytics and AI-driven tools to improve forecasting accuracy.
• Incorporate digital interaction trends, including Chatbots and Voicebots, into planning models.
• Design and maintain efficient schedules to meet customer demand and business objectives.
• Respond dynamically to real-time changes and operational priorities.
• Track resource utilization and service levels across channels.
• Identify opportunities for improvement using predictive analytics and scenario modelling.
• Deliver clear, actionable reports and dashboards for senior stakeholders.
• Provide insight to support strategic decisions and transformation initiatives.
• Collaborate with Operations, Digital, and Technology teams to align resource planning with business priorities.
• Share expertise on AI and digital forecasting to support innovation.

• 2–5 years in resource planning, workforce management, or operations analysis.
• Advanced MS Excel and workforce management tools.
• Awareness of AI concepts and their application in resource planning.
• Experience with digital forecasting tools and multi-channel environments.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement.
• Ability to adapt in a fast-paced, technology-driven environment.

Note:

We support the government scheme “Access to Work”; please ask about the scheme during the application process.

• Degree in Business, Mathematics, Statistics, Data Science, or related field.
• Knowledge and experience of forecasting in a multi-channel environment, including digital channels.
• Skills in digital forecasting, particularly with Chatbots and Voicebots.
• Experience with AI-powered workforce optimisation tools.

We are an equal opportunity employer and are committed to inclusion, diversity and accessibility. We support neurodiversity and offer tailored adjustments to ensure success. If you require adjustments to assist with your application, contact our Resourcing team.

Disability Confident Scheme: we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme for those meeting essential skills.

Closing date: 19 June 2026. We reserve the right to close the advert early if we reach sufficient applications. For inquiries or to submit your application, contact:  (or the listed contact in the job posting).