Release Manager

Release Manager

Reporting To:
Head of Release Management

Location:

Bournemouth / Hybrid

Job Type: Full Time 37.5 hours a week

Our

Purpose:

A Better Life for Everyone

Nourish is not simply a technology company; we are a digital partner for the social and health care sector rooted in human connections, with the person being supported at its core. We offer a range of co-produced software solutions tailored to the unique challenges of care, while still being flexible enough to meet the specific needs of each individual service we work with.

We are at an exciting stage of growth. While we are the market leader, we remain ambitious and dedicated to our mission. We continue to revolutionise the sector by investing in our platform and our incredible employees who make this impact possible.

• Technology that impacts a million people every day:
  Our core products are used by over 425,000 carers to support 417,000+ individuals
• The Nourish Partnership Programme (NPP): A sector‑leading programme that manages strategic integrations with third‑party systems to ensure seamless data syncing and interoperability across the care journey.

• Making a Difference:
  We remember who we serve. We are passionate about making a meaningful, positive impact on the lives of carers and those we support
• Agility:
  We continuously refine and adapt. There is no room for complacency here; we are driven to constantly review and improve our products and processes.
• Collective Effort:
  We help each other out because we know that when one person wins, we all win. It’s “all hands‑on deck” – everyone is in it together.
• Every Person Counts:
  We treat everyone as a very significant part of our community. We welcome people being their true and authentic selves and value the diverse perspectives they bring.
• Openness to Learning:
  We believe no question is a silly question and all insights are valuable. Mistakes are part of the improvement process; we dust ourselves off and begin again.

The Release Manager plays a critical role in ensuring that new features and product releases reach customers in a consistent, high‑quality, and well‑coordinated way. This is a high impact role and sits at the intersection of the Nourish R&D and GTM teams.

The Release Manager is the connective tissue between internal release readiness and the customer experience of receiving a release. They are responsible for the standards, coordination, and communication that determine how a release lands, and for ensuring that every function with a stake in that outcome is aligned, informed, and prepared.

• Release Quality & Customer Readiness
  • Define and own release readiness criteria, ensuring all releases meet quality and customer experience standards before reaching customers.
  • Establish and enforce controls around feature flagging, customer segmentation, and communications accuracy, preventing incidents such as features being enabled for customers contrary to communicated expectations.
  • Partner with Product and Engineering to ensure quality gates are embedded into the release lifecycle, with clear sign‑off processes before go‑live.
  • Champion the customer perspective throughout the release process, ensuring releases are safe, coherent, and well‑communicated from the customer’s point of view.
• Beta & Early Adopter Program (EAP) Management
  • Own end‑to‑end management of Beta and Early Adopter Programs, including customer selection, onboarding, feedback collection, and synthesis.
  • Work closely with Product Managers to translate beta insights into release decisions and ensure learnings are fed back into the product roadmap.
  • Act as the primary point of contact for beta customers during the programme, managing expectations and ensuring a high‑quality experience.
  • Define the criteria for graduating features from beta to general availability, in alignment with Product and Customer Success.
• GTM Coordination & Sales Enablement
  • Own the release plan and ensure all artifacts sitting closer to R&D, including release notes, internal briefings, rollout plans, and feature documentation are accurate, timely, and accessible to all relevant teams.
  • Work in close…