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Junior Support Manager

Job in Bournemouth, Dorset County, BH1, England, UK
Listing for: Destinydot
Full Time position
Listed on 2026-07-18
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 22500 - 27500 GBP Yearly GBP 22500.00 27500.00 YEAR
Job Description & How to Apply Below
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We are 3 Sided Cube, we produce digital solutions that really matter, from life solving first aid apps to platforms to help people stay connected and confront climate change. Behind every successful product is a support crew that keeps things moving, coordinates timelines, supports customers, and ensures our work continues to have a real‑world impact.

We are seeking a Junior Support Manager to join our support team to help us offer high‑quality, impactful products to our clients. Perhaps you’re new to project management, or you’ve already got some client‑facing experience under your belt. Either way this is a terrific opportunity to create a career in support, project coordination, and digital delivery.

You’ll work directly with Support Managers and internal teams to help ensure the smooth running of client support initiatives, whilst strengthening your coordination and client management abilities from day one. At Cube, AI is baked into everything we do, so you’ll be using AI tools to automate things like comms and support analysis, so you can concentrate on the things AI can’t do: understanding client needs, making decisions around impact and priority, and developing trust via real care and attention.

It’s about being a critical thinker, asking the correct questions, and helping teams serve customers they can believe in.

What You’ll Be Doing

As Junior Support Manager, you will:

  • Support work coordination. Coordinate the continuing support of our digital goods.
  • Task supervision.
  • Watching timelines.
  • Making sure work actually gets done.
  • Supporting our clients: assisting with client responses to enquiries and managing expectations, supporting client updates and documentation.
  • Building relationships: developing strong ties with clients to inspire trust and confidence.
  • Communication of results: facilitating client communication; delivering regular updates on the status of the project and support activity, written and verbal.
  • Project management: helping to schedule and track support projects, set timelines, and provide essential information across teams.
  • Internal collaboration: working with Support Managers, developers and other teams to support delivery and capturing and sharing internal notes, feedback and tasks.
  • Monitoring and reporting: supporting the maintenance of accurate logs of support activities and contributing to internal reporting on support performance and delivery.
  • Early problem recognition: learning to spot potential problems and raise them in a positive way before they become problems.
About You

You are organised, personable and determined to grow in Project Coordination and Client Support. You want to know what digital delivery is actually about!

Basics
  • Support or delivery experience – experience in customer support, account management, operations or similar client‑facing jobs. Could include internships, placements or junior roles in project or support.
  • Communication skills – good at explaining things clearly, active listening and asking good questions.
  • Well‑structured, with an eye for detail and the ability to track progress across many projects and objectives.
  • Collaborative mindset – you love working closely with numerous teams and clients and are happy to offer intelligent contributions during team discussions.
  • Comfortable with AI tools – willing and curious to integrate AI tools into your workflow.
  • Keen to learn, open to feedback and ask questions when things are not apparent and always eager to progress in a fast‑paced atmosphere.
  • Reliable – you keep your word, deliver on time, and take responsibility for your work.
  • Calm under pressure – you’re comfortable handling diverse needs and priorities, instinctively thinking ahead about what can go wrong, and aren’t hesitant to identify difficulties early.
Nice to Have
  • Some prior experience…
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