IT Analyst/Engineer
Listed on 2026-09-17
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IT/Tech
IT Support
IT Analyst/Engineer
Bournemouth International Centre
PostTitle:
IT Analyst/Engineer
Sites:
Bournemouth International Centre, with travel to other BH Live sites as and when required.
Salary: £34,697 per annum
Hours: 37 hours per week
Contract Type:
Permanent
The role:
BH Live is recruiting for an IT Analyst/Engineer to join our IT team based at our Head Office @ Bournemouth International Centre. Working as part of a team, the role will require on-site, central and remote delivery of IT support across our venues and sites.
As part of the escalation chain, you will act in a 2nd / 3rd line support capacity, providing a first-class customer service to our stakeholders and you be responsible for problem solving complex tickets and requests, that are unable to be resolved at Tier 1.
You will:- Respond to urgent issues that may arise, finding workarounds and escalating incidents or requests to the IT Manager where required.
- Step in as Tier 2 and Tier 3 support for escalated technical issues.
- Diagnose, troubleshoot and resolve complex faults.
- Support end users by providing technical advice and guidance.
- Maintain and respond to IT infrastructure requirements by providing services onsite, remotely and centrally, including hardware, software, networks, servers and endpoints.
- Handle testing, installation, configuration and upgrades of systems, software and patches.
- 2nd and 3rd Tier IT support experience.
- Configuration and support of Microsoft Windows Server and Microsoft Windows 11 operating systems.
- Experience managing Active Directory and Entra (Azure AD), including hybrid identity, directory synchronisation, conditional access and policy management
- Day-to-day administration and optimisation of Microsoft 365 services, including Exchange Online, SharePoint Online, One Drive, Teams and Teams Telephony
Onsite parking
Training and development opportunities
BH Live Active - Gym membership
Health cash plan
Employee Assistance programme
Company pension matched up to 6% contributions
Colleague discount on food and drink
Colleague recognition
Birthday / Celebratory day off
Loyalty Rewards
About BH Live:We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.
Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.
Our organisational and charitable purpose is to generate:
More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people
We are making a positive difference across the communities we serve.(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).