Claims Handler

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

This is an exciting opportunity to join Strata Solicitors
, Gallagher Bassett's in-house law firm, in a newly created role driven by continued growth of our business.

As a Casualty Defence Claims Handler
, you'll take ownership of your own caseload of pre-litigated Employers' Liability and Public Liability claims. From workplace injuries to third-party accidents and property damage, you'll play a key role in delivering timely, commercially focused outcomes while maintaining exceptional service standards for our clients.

This is a hybrid role
, which can be based from either our Tamworth or Blisworth office, offering flexibility alongside the opportunity to work closely with an experienced and supportive team.

In this role, you'll manage a diverse portfolio of claims, conducting thorough investigations and working closely with clients and stakeholders to achieve the best outcomes.

• Managing a portfolio of EL/PL claims from first notification to settlement, ensuring compliance with service level agreements.
• Setting up and acknowledging new claims promptly, while maintaining clear communication with clients throughout the process.
• Conducting detailed liability investigations, gathering evidence such as statements, inspection records, and training documents.
• Liaising with insured clients, brokers, witnesses, medical professionals, and third parties to progress claims efficiently.
• Accurately reserving files and regularly reviewing reserves to ensure they remain appropriate.
• Negotiating settlements with claimants, representatives, insurers, and legal firms to achieve fair and commercially sound outcomes.
• Assessing quantum using Judicial College Guidelines, medical evidence, and relevant case law.
• Identifying potential fraud indicators and escalating cases appropriately.
• Ensuring compliance with Pre-Action Protocols for Low Value and Standard EL/PL Claims.
• Preparing clear file summaries, reports, and recommendations for clients and senior management.
• Supporting Claims Managers and the Defence Operations Manager as needed.

• Previous experience handling EL/PL claims within an insurer, TPA, law firm, or defence environment.
• Understanding of personal injury, liability principles, and relevant legislation (e.g., Health & Safety at Work Act, Occupiers’ Liability Act).
• Self‑motivated and proactive, with the ability to take initiative.
• Strong verbal and written communication skills, with the ability to engage confidently with clients and stakeholders.
• Exceptional organisational skills, attention to detail, and the ability to manage multiple cases effectively.
• Flexibility to adapt to unexpected situations, including working additional hours when necessary.
• Eligible to work in the UK.

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