Customer Engagement Manager FTC

Customer Engagement Manager (Fixed Term Contract/Secondment)

Location :
Hybrid (with an average of 1 or 2 days per week in the Hatfield or Bournemouth office)

Department :
McCarthy Stone

Salary : c.45k + Benefits

Contract Type :
Fixed Term/Secondment

Are you a communications expert with a passion for customer engagement?

McCarthy Stone, the UK’s leading developer and manager of retirement communities, is seeking a Customer Engagement Manager due to the post holder securing an internal promotion. This person will need to be passionate and dynamic and will join our team on a fixed-term contract or secondment. In this pivotal role, you will lead the communication and engagement strategy for over 22 homeowners and tenants across the UK.

• Strategic Leadership:
  Develop, manage, and deliver a comprehensive communications and engagement strategy, ensuring impactful and consistent messaging across all channels.
• Content Creation:
  Produce high-quality, engaging content across various platforms, including digital, print, and events, aligning with McCarthy Stone’s values and mission.
• Collaboration:
  
  Work closely with the Colleague Engagement Manager and other departments to ensure unified communications for both customers and colleagues.
• Continuous Improvement:
  Regularly measure the effectiveness of communications and seek opportunities for improvement, using customer feedback and Net Promoter Score data to enhance service delivery.
• Stakeholder Management:
  Build strong relationships with senior stakeholders and act as the main point of contact for all customer communications.

• Experience:
  
  3+ years in Corporate Communications, PR, Media, or a related field, with a proven track record in delivering successful communication strategies.
• Skills:
  
  Exceptional written and verbal communication skills, with a strong ability to influence and collaborate with senior management and colleagues.
• Attributes:
  Highly organized, creative, and self-motivated, with the ability to manage multiple priorities and thrive under pressure.

Join a team committed to enhancing the lives of older adults through thoughtful communication and engagement. If you’re ready to make a meaningful impact and lead innovative communication strategies, we want to hear from you!

McCarthy Stone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Take the next step in your career with McCarthy Stone – where your expertise in customer engagement can truly make a difference!