Bereavement Service Team Co-ordination Manager

Starting salary for this role is £44,075 (pro rata for part‑time colleagues). This role sits within a well‑defined pay band, offering clear progression as you grow your career at BCP.

BCP Council is looking for a compassionate, experienced, and motivated manager to lead our Bereavement Care Services. As Team Co‑ordination Manager you will head a dedicated team across our cemeteries and crematoria services, ensuring we provide a respectful, professional and efficient service to our communities.

• Lead and manage the Bereavement Care Team, ensuring high standards of service delivery.
• Oversee day‑to‑day operations across bereavement services, including cremation and burial services.
• Manage risk, business continuity and compliance with statutory requirements.
• Develop strong relationships with funeral directors, faith groups, celebrants and stakeholders.
• Drive service improvements, innovation and opportunities for income generation.
• Manage budgets, performance and service delivery targets.
• Handle complex and sensitive enquiries and oversee complaints and information requests.
• Lead staff recruitment, training, development and performance management.

• Essential: Relevant degree or equivalent experience; proven experience of team management and performance management; strong IT skills, including Microsoft Office and office systems; excellent written and verbal communication skills.
• Desirable: Experience in crematorium, cemetery or bereavement services; knowledge of burial and cremation practices; ICCM qualification (or willingness to work towards it); full UK driving licence.

• Act as a key‑holder for bereavement sites and may be required to respond to occasional out‑of‑hours emergencies.
• Role requires flexibility to work across multiple locations.
• Handle confidential information in line with GDPR and FOIA requirements.

BCP Council is committed to safeguarding and promoting the welfare of the community. Applicants will be required to undertake the appropriate level of Basic Disclosure and Barring Service (DBS) check.

BCP Council provides services to a diverse community and is an equal opportunity employer. We encourage applications from all backgrounds and will provide reasonable adjustments during the recruitment process where required.