Process Manager

Position Overview

We are looking for a highly motivated Process Manager to lead the training and development of our Production and MEICA teams across Drinking Water Services.

• Design and deliver technical training programmes tailored to operational and maintenance teams.
• Translate complex technical information into clear operating procedures, site manuals, and training materials.
• Collaborate with Production and MEICA managers to develop, review, and improve operating procedures.
• Ensure training programmes are delivered in line with project timelines as new treatment processes go live.
• Support the delivery of statutory and compliance-related training across the Bournemouth area.
• Monitor and manage staff training records to ensure full regulatory compliance.
• Continuously identify opportunities to improve learning approaches, materials, and delivery methods.

• Experience working within a production or operational environment.
• Demonstrable experience delivering training to groups.
• Strong communication skills (written, verbal, and presentation).
• Ability to engage and influence stakeholders at all levels.
• Excellent organisational and planning skills.
• Strong IT skills, with experience using corporate systems.

• Experience working within a 24/7 operational environment.
• Knowledge of water treatment processes, systems, or regulatory frameworks.

• Minimum 5 GCSEs (or equivalent), including Maths and English.
• HNC / Level 3 qualification (or equivalent) in a relevant discipline, or willingness to obtain.
• IOSH / NEBOSH certification (or willingness to achieve).
• Previous supervisory or management experience.

• Strong leadership mindset with a passion for developing others.
• Confident in challenging and influencing where necessary.
• Able to prioritise effectively in a fast‑paced, high‑pressure environment.
• Methodical and decisive in decision‑making.
• Motivational and able to inspire high performance in others.
• Collaborative, with a commitment to fostering a positive team culture.
• Fair, objective, and constructive in feedback and performance management.

• Full UK driving licence.
• Willingness to participate in a standby rota.
• Ability to work cross‑functionally and represent the business in wider forums.
• Successful candidate will be subject to a mandatory DBS check.

Friday 19th June 2026