Assistant Station Manager

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

We are recruiting for a proactive and tenacious Assistant Station Manager (ASM) who thrives in a fast-paced environment. The ASM will report into the Station Manager and provide on the ground support to enable the Bournemouth Base to be successful in meeting KPI’s, delivering an excellent service for our patients, and providing the right support for our hard-working crews.

No two days will be the same. You might be processing timesheets one day and headed out to assist with the return of a broken-down vehicle the next day. You could be running CQC audits for the base in the morning and assisting with a complex lift in the afternoon. The role is moveable depending on the pressures of the contract, and you will be agile in reacting to those pressures.

• Support Station Manager with ensuring the safe and efficient delivery of services ensuring a focus on service improvement.
• Provide managerial cover while Station Manager is absent from work or on leave.
• Provide support with ongoing performance management of staff, including:
• Empowering staff to comply with all relevant procedures and providing additional guidance where necessary.
• Motivating staff to carry out vehicle checks, and vehicle cleans.
• Ensure that staff are keeping up to date with all requirements on FSGB (Fleet management app).
• Assist with investigations into allegations of misconduct.
• Assist with absence management.
• Supporting with probation reviews.
• Ensure that communication is shared amongst crews where needed.
• Ensure the building is clean, tidy, organised, compliant, and fully stocked.
• Utilise vehicle management tools to book in MOT’s and services for Company Fleet.
• Any other request as reasonably assigned by the Station Manager.

• Competitive Salary - £28,686.69 per annum
• Contractual Sick Pay - after 12 months service
• Employee Assistance Programme - delivered by the UK’s #1 EAP service
  - Health Assured
• Increased Holiday Allowance - after years of service
• Refer a Friend Scheme - Earn up to £500 for each friend you bring on board
• Pension scheme
• Opportunities to Grow and Develop
• Engaging Workplace Culture - with regular company updates and employee of the month

Patient safety is our priority. To uphold this commitment, we ensure all new team members undergo a thorough onboarding process and are successful in the following checks:

• Enhanced DBS Check (conducted during onboarding if successful)
• Right to Work in the UK
• Full UK Manual Driving Licence
• Satisfactory Employment and Character References
• A Satisfactory Medical Assessment

Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

• Attend mandatory training on Safeguarding children and adults
• Ensure they are familiar with their and the…