Ticketing Manager

Ticketing Manager

Final date to receive applications: 5 October 2026

Department: Club
- Ticketing

Employment Type: Permanent
- Full Time

Location: Vitality Stadium, Bournemouth

Reporting To: Chief Sales Officer

The Ticketing Manager is responsible for the effective leadership and day-to-day management of AFC Bournemouth’s Ticket Office, ensuring a high standard of service, operational efficiency and an excellent supporter experience. The role will lead, develop and resource the team, ensuring the Ticket Office is well prepared to meet the demands of the club’s fixture and event programme.

Working closely with the Chief Sales Officer and key stakeholders across the club, the Ticketing Manager will oversee ticketing activity across all competitions and events, balancing supporter needs with the club’s operational and commercial objectives while driving continuous improvement in ticketing processes and service delivery.

• Please note this role does require the incumbent to be available for contact outside of core working hours and be available to work weekends and all home fixtures throughout the season.
• Availability during peak on-sale periods and high-demand fixtures.

• Lead and manage the AFC Bournemouth ticket office team, setting and maintaining high standards of customer service, professionalism and supporter experience.
• Act as the day-to-day line manager for the ticket office team, providing clear direction, regular feedback, coaching and performance management to ensure the team is engaged, knowledgeable and operating effectively. This includes casual members of ticket office staff.
• Recruit, onboard, train and develop ticket office colleagues, identifying individual strengths, development needs and skill sets to build a capable, resilient and high-performing team.
• Take overall responsibility for the effective organisation and resourcing of the ticket office, scheduling, ensuring appropriate staffing levels, skills and coverage to meet the demands of the football club and its varied fixture and event programme.
• Act as the primary point of contact for ticket office requirements across the club, working closely with departments including hospitality, operations, safety, commercial, marketing, media & communications, football operations, accounts and supporter services to understand requirements and deliver an effective, joined-up service.
• Coordinate interdepartmental ticketing requirements, ensuring key stakeholders are kept informed and that agreed processes, deadlines and priorities are clearly understood and delivered.
• Act as a senior point of escalation for supporter enquiries, complaints and concerns, taking ownership of complex or sensitive cases and ensuring they are resolved fairly, professionally and in line with club policies and values.
• Champion a supporter-first approach across the ticket office, using feedback, complaints and customer insight to identify opportunities to improve processes, communication and the overall supporter experience.
• Work closely with marketing and communications to ensure ticketing information, policies, deadlines and campaigns are communicated clearly, accurately and consistently across appropriate supporter channels.
• Work closely with the Chief Sales Officer to support the club’s wider ticketing objectives, contributing to strategies that maximise revenue and attendance while maintaining an excellent supporter experience.
• Support the planning and delivery of ticketing activity across Premier League fixtures, European competitions, cup competitions, hospitality requirements, commercial initiatives and other club events, ensuring the ticket office is appropriately prepared to meet operational demands.
• Maintain a…